You Are Here:
  • Home
  • Training & Support

Training & Support

Project Training

Our objective is to make sure that authorized Greenlight System personnel are 100% self-sufficient in day-to-day operations.

For each site installation, Emilcott Technologies trains site personnel in the operation of the Greenlight system which includes:
  • System Operation: focusing on the basic usage of the detectors and on end-user applications
  • Field Stations: troubleshooting, relocate and setting up portable monitoring stations
Project Support

Need a hand? Our Customer Support Goal is to ensure that field data is continuous, accurate, and instantly retrievable.

If you need additional project support, Emilcott Technologies can supplement technical and non-technical gaps in your team or project plan as needed. Optional on-site and custom services include:

  • Project Planning
  • Project Assessment and Evaluation
  • Mobilization and Demobilization
  • Daily On-site Operations and Support
  • Data Backup
  • Remote Site Surveillance
  • Alarm Condition Response
  • Custom Reports
  • On-site Troubleshooting
Technical Call Center
  • 1-800 for field-based technical concerns.
  • Coverage is offered during standard business hours EST and off-hours Emergency Support.
Project Planning
  • Customization of site development
  • Custom report design and submission
  • Hazard Assessments
  • Development of sampling programs
  • Secure project (private and public website) development
Project Assessment
  • Data evaluation, interpretation and reporting
  • Regulatory advising
Mobilization and Demobilization
  • On-site initial installation and start-up
  • System demobilization including equipment inspection and inventory, shipment, and debriefing
On-site Operations
  • Daily site operations personnel
  • Maintenance support
Technical Training
  • Additional operator and field station training
Component Replacement
  • Replacement for defective or broken detectors, communication equipment and computer equipment
Project Integrity
  • 24 x 7 x 365 data backup
  • Remote site surveillance and reporting
  • Alarm conditions response and troubleshooting